From the start it was clear that Simon was different from the other salesmen. He knew what he was talking about and wanted to give us the solution to what we wanted, which was an insulated pitched roof on a very oddly-shaped conservatory. No waffle, he just took measurements, went away to think about it and came back with his proposal in a couple of days – it was a clearly drawn plan of the roof showing how he’d resolve each of the many problems, and a good price.
He did try to suggest that some of the things we wanted were unnecessary, but went ahead with what we asked for when we insisted. Installation took place about 10 weeks after we ordered. The installers arrived, worked their socks off for a few days and left.
The electrician was next – hardly noticed him.
Then the plasterer who thought he was only going to plaster the roof, but we’d decided we wanted the walls plastered too – no problem, although obviously we did have to pay for the additional day’s work.
Then the electrician again and a completed roof and fresh walls. A couple of weeks to let the plaster dry and we were able to decorate. There were a very few minor problems, but we got in touch with Simon and all were sorted very quickly.
We love the new conservatory. It looks much more spacious and airy. It is really comfortable and hasn’t needed any additional building work. When he showed us the roof plans, we insisted on having roof windows, which he thought unnecessary. He was right. We think they just complicate the design and the decoration, without adding significant light.
The whole experience has been positive. I would recommend Guardian Roofs and Simon as the contractor to my best friends.